Respond to your online reviews
AI tools notice when businesses engage with their customers
Why this matters for your AI visibility
AI tools favor businesses that actively manage their reputation. Responding to reviews (both positive and negative) signals that your business is active and cares about customers. 80% of consumers prefer businesses that respond to reviews.
Step-by-step instructions
Check your Google Business reviews
Go to google.com/business, sign in, and click 'Reviews'. Start with any unanswered negative reviews — those matter most.
Respond to negative reviews professionally
Thank the reviewer, apologize for their experience, and offer to make it right. Keep it short and genuine. Never argue or get defensive.
Thank positive reviewers
A quick 'Thank you, [Name]! We're glad you enjoyed [specific thing they mentioned]' goes a long way. It shows you read every review.
4 more steps
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